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Terms & Conditions


Who are we?
The Mag Factory is operated by Factory Media Limited, a company incorporated in England and Wales whose registered office is at 1 West Smithfield, London, EC1A 9JU. The following terms and conditions listed below will apply between you and Factory Media for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.

Our Contact Details
If you have any questions regarding the Mag Factory, its products or an order that you have placed please contact us either by email at or phone +44 (0)1795 414 640 (lines open Mon-Fri: 8am-8pm, Sat: 8am-1pm).

All rights, including copyright, in the content of these Factory Media Shop web pages are owned or controlled for these purposes by Factory Media. In accessing these web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of Factory Media.

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

All orders are subject to acceptance and product availability. Factory Media aims to ensure that the pricing of products on the web pages is correct at all times, however, the web pages may not accurately reflect the correct details at the moment at which you place your order. Factory Media cannot confirm the price of a product until your order is accepted on dispatch and Factory Media reserves the right to change prices without prior notice.

Your subscription will normally start with the next available issue unless otherwise stated. Please allow up to 28 days for delivery of subscription gifts and merchandise orders.

Your undertakings and warranties
You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order
When you have completed your order you will be sent a confirmation order via email. It will state what the products are, the cost (including VAT and P&P) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Factory Media will not be liable for any delay or non-delivery.

Force majeure
Factory Media shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages.

Safe Shopping - secure guarantee
Factory Media places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security systems to safeguard your data. All data you send through, including your credit/debit card number, name and address, is encrypted and converted into code before it is securely transmitted over the internet.

Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction
Contracts between you and Factory Media shall be governed by English Law and you and Factory Media submit to the exclusive jurisdiction of the English courts.

Your free gift
If your subscription includes a free gift, you should receive the gift within 28 days of placing your subscription order. The gift will be sent separately from the magazine. Gifts are subject to availability - an alternative gift may be supplied. If a gift is promoted as limited stock, an alternative may not be supplied. If your gift has not arrived after 28 days, please contact our customer service team on the details above.